Help Center
Find answers to common questions about booking, payments, and more.
Booking
How do I make a reservation?
Simply search for your desired destination, select a hotel, choose your room type and dates, then follow the checkout process. You can pay online or choose pay-at-hotel where available.
Can I modify my booking after confirmation?
Yes, you can modify your booking through your account dashboard. Date changes and room upgrades are subject to availability and may incur additional charges.
Do I need an account to book?
Creating an account is recommended as it lets you manage bookings, access exclusive deals, and speed up future reservations. However, guest checkout is also available.
Payments
What payment methods are accepted?
We accept Visa, Mastercard, American Express, UPI, and net banking. All transactions are processed securely through encrypted payment gateways.
Is it safe to pay online?
Absolutely. We use industry-standard SSL encryption and partner with trusted payment processors to ensure your financial information is always protected.
Cancellations & Refunds
What is the cancellation policy?
Cancellation policies vary by hotel and rate type. Free cancellation is available on select bookings if cancelled at least 7 days before check-in. Please check your booking details for the specific policy.
How long do refunds take?
Refunds are typically processed within 5-10 business days. The exact timeline depends on your payment method and bank. You will be notified via email once the refund is initiated.
Account & Support
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered email address. We will send you a password reset link within a few minutes.
How can I contact customer support?
You can reach us via email at support@Gletor.com or call us at +91-123-456-7890. Our team is available 24/7 to assist you with any queries.
